Refund policy
Thank you for choosing SANTANDER, where we offer premium women's fashion from Italy.
We want you to be completely satisfied with your purchase. If you need to return an item, we're here to assist you.
1. Return Period
- You have 14 days from the date of delivery to return your purchase.
- To qualify for a return, items must be unused, unwashed, and in the original condition with all tags attached.
2. Non-Returnable Items
- Please note that the following items are non-returnable:
- Gift cards
- Personalized or custom-made items
- Final sale items
3. Return Process
- To start a return, go to your order history, select the items you wish to return, specify the reason for the return, and submit your request.
- Once we receive your return, we will inspect the items and notify you via email regarding the approval or rejection of your refund.
4. Refunds
- Approved returns will be refunded to your original payment method within 7-10 business days.
- Please note that original shipping fees are non-refundable.
5. Exchanges
- We offer exchanges in case you want to change the size or color of the item .
6. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.
7. Contact Information
- For any questions or concerns about your return, please reach out to us at our support contact number +965-51741414